Frequently Asked Questions

LILYSUCK FAQ

Why should I buy from Lilysuck?

1. Authorized by the best sex doll brands

2. FREE & Discreet Shipping (UPS/FedEx/DDP)

3. We handle the clearance & taxes handled

4. Prompt response customer service team

5. We make sure you get what you paid for

Is this doll legal to buy?

Yes, lilysuck store is legit. lilysuck is a international and professional adult doll vendor. We’re the official authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM, IRONTECH, Climax Dolls and etc.

Do you offer free shipping? When will I receive my Sex Doll?

Yes! Free shipping in the US, Europe, and the UK for over $99!

If you ordered in-stock sex doll, then you will get her in 3-7 business days.

If you customize your sex doll, then she will arrive within 15-25 business days.

Will people know what's inside my package?

No! We provide 100% Discreet Delivery. No product detail will be shown on the package.

When will I receive a tracking number?

Once we've processed your order we'll hand over your package to our shipping carrier and send you the tracking number.

Why can't I select the robot option more than once?

Due to certain heights of sex dolls not being able to select all robot options. If you want to choose multiple robot options for a sex doll, please contact info@lilysuck.com to enable the options for you.

🚿Doll Care

How long will a Sex Doll last?

A well-maintained TPE doll can last anywhere from 2 to 5 yrs. Silicone dolls can practically last indefinitely, but on average 10 yrs is absolutely normal.

This all depends on how rough or gentle one is with their dolls and how much maintenance, care and upkeep they provide.

How often should I clean my Sex Doll?

The doll should be cleaned every 10-to-20 days. Apply protective powder (baby powder) after bathing to prevent cracks. After making love with the doll, clean the openings parts, such as the mouth, vagina and anus, immediately. It is important to maintain hygiene and prevent bacteria growth.

What are the things I should avoid?

1. Contacting with dark color fabrics: Dark color fabrics may stain the doll’s skin after prolonged contact.

2. Tight clothing: Clothing that contains elastic bands may leave permanent scars on your Sex Doll.

3. Sunlight: UVA & UVB may fade her skin and cause further damage.

4. Extreme temperatures: You should avoid storing your doll in an extreme hot and cold environment

5. Leaving the limbs widely spread: If the arms and legs are widely spread for a long period, the stress may cause tearing on her.

6. Chemicals or alcohol: This will both cause damage to her skin

7. Oil-based Lubricant/Silicone-based Lubricant / Oil Alcohol Solvent: All kinds of solvents (except water) like odorless mineral spirits, mineral spirits, nitro-thinner, paint thinner, and products that contain solvents like alcohol-free baby wipes (including ether and/or chlorine instead of alcohol) are harmful to your doll.

8. Products that contain vegetable oil: Including soaps, crèmes, shower gels with coconut oil, and fruity oils, etc.

Which lubricant should I use?

Use a water-based lubricant that is safe for you and your sex doll's skin.

What if I need to repair my Sex Doll?

Just contact us via info@lilysuck.com and we will provide repair solvent for you.

📦ORDER

How to order on lilysuck?

1.Find your favorite doll

2.Add to cart. (Before adding your order to the cart, click on customization options to choose different hairstyles/skin tones/breasts for your love doll, etc.)

3.Enter your shipping address and pay by credit card or debit cards.
The complete purchase process is here

Can I customize Sex Dolls?

The diversification and personalization of sexdolls is an important part of our service. We offer the most comprehensive customization service in the industry to create the most unique sex dolls. Just like creating a video game character, we know that more customization options mean creating a doll that is closer to your ultimate fantasy doll. We will meet all your needs when you tell us your request.

Do I have to pay any tax?

No! We will pay everything including tax and shipping fees for you!

If I change my mind am I able to cancel my order?

If you have recently placed an order and have changed your mind, you may cancel your order within 24 hours. If 24 hours have passed, You can’t cancel your order.

💰PAYMENT

What payment methods can I choose?

1.PayPal Payment

If you prefer to pay by PayPal and have a PayPal account, you can pay directly with the balance in your account.
You can also use Pay with debit or credit cards via PayPal, which does not require a PayPal account.
Shop now, pay later with PayPal! (US, UK, DE, FR & AU-only) we’ve partnered with PayPal to provide you with more flexible payment options at checkout. Pay in 4 is a feature that lets you split your purchase into 4 payments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter.

2.Credit Cards / Debit Card
Currently, we accept Visa, Master, Amex credit/debit cards via the Credit/Debit Card payment gateway.

Why did my payment fail?

Find out how to resolve payment failures here:
https://lilysuck.com/pages/payment-methods-1

Is it safe to pay online?

Lilysuck’s website uses SSL encryption to ensure that all information remains private and confidential. Please be assured that your payment is always safe.

🛬SHIPPING

Which shipping service do you use?

We use either FedEx, UPS depending on the estimated shipping time.

How long will it take to receive my sex doll?

In-stock Sex Dolls 3-7 business days delivery.

Custom Sex Dolls (production time + shipping time) 15-25 business days delivery.

Why could in stock dolls be the better choice for you?

1.In-stock Sex Dolls are Cheaper

Lilysuck ships the most popular sex dolls to US and European warehouses. Such large shipments result in extremely low shipping costs per product. If a single sex doll was shipped individually from China to the U.S. and Europe, it would cost a lot more regardless of being shipped by air or sea!

2. Massively Reduced Delivery Times

Lilysuck’s in-stock dolls are shipped directly from U.S. and European warehouses.

How do this reduce delivery times? Well, firstly, as in-stock dolls are pre-planned, the manufacturing time needed to produce them has been effectively omitted.

Secondly, the time needed to ship across your order from China to the U.S and the EU has been saved (Normally, dolls that are shipped from China to the U.S. and Europe can take between 10-20 days).