Return Policy

Refunds are only offered if you receive the wrong or damaged doll.

Wrong Doll: If the doll looks different from factory photos/website, send us an unboxing video (showing body, head, label, and box). We’ll confirm with the factory and arrange a replacement.
Damaged Doll: For severe shipping damage, file a claim immediately and we’ll arrange a replacement. For minor issues, we provide repair kits.

Inspect the doll from head to toe upon delivery, before use. Contact us within 24 hours with details, photos, or videos atinfo@lilysuck.com. Dolls must be new and unused.

Not Covered:
– User damage or improper care
– Used dolls
– Skin tone variations
– Loose nails/eyelashes (can be re-glued)
– Makeup differences
– Heating/moaning malfunction after use

Do not claim via your payment card or return directly. Email us first. Return items must be unused and unwashed.

Collections