Warranty Policy
Last Updated: June 2026
At Lilysuck, customer satisfaction is our top priority. We work directly with trusted manufacturers and conduct quality inspections before shipment to ensure every doll meets our standards. This Warranty Policy explains the coverage provided with your purchase.
1. Warranty Coverage
Our warranty covers manufacturing defects and functional issues that occur under normal use.
Covered issues may include:
- Skeleton defects or joint failures
- Loose or malfunctioning joints caused by manufacturing defects
- Electrical system failures
- Heating system failures
- Automatic blowjob system failures
- Hip, waist, or movement system failures
- Factory-related defects discovered after delivery
- Missing parts or accessories due to factory error
All warranty claims are subject to review by our support team and the manufacturer.
2. Warranty Period
Dolls and Torsos
- 3-Month Limited Warranty
Coverage begins on the date the order is delivered.
Electronic Functions
For dolls or torsos equipped with electronic features such as:
- Heating System
- Automatic Blowjob Function
- Electric Hip & Waist Movement
- ROS MAX System
- Other factory-installed electronic components
A 5-Month Limited Warranty applies to the electronic components.
3. Shipping Damage Protection
Every order is carefully packaged before shipment.
If your package arrives damaged, please contact us within 48 hours of delivery and provide:
- Photos of the shipping box
- Photos of the damage
- A brief description of the issue
After verification, we will work with the manufacturer to provide appropriate solutions, which may include replacement parts, repair assistance, partial compensation, or product replacement when applicable.
4. Pre-Shipment Quality Inspection
Before shipment, every doll undergoes a quality inspection.
When available, customers may receive:
- Factory inspection photos
- Product confirmation photos
- Function testing videos for applicable electronic features
This process helps ensure that the product shipped matches the ordered specifications.
5. Warranty Exclusions
The warranty does not cover:
- Damage caused by misuse, abuse, or accidents
- Cuts, punctures, tears, or damage caused by sharp objects
- Damage caused by improper storage
- Damage caused by excessive heat or exposure to unsuitable environments
- Normal wear and tear
- Staining caused by dark clothing or external materials
- Damage resulting from unauthorized modifications or repairs
- Water damage to electronic components
- Cosmetic changes that occur through normal use
6. Warranty Claim Process
To submit a warranty claim, please contact our support team and provide:
- Your order number
- Photos or videos showing the issue
- A description of the problem
Our team will review the claim and communicate with the manufacturer when necessary. Additional information may be requested to help evaluate the issue.
7. Replacement Parts and Repairs
Depending on the nature of the issue, Lilysuck may provide:
- Replacement parts
- Repair instructions
- Technical assistance
- Manufacturer-supported repair solutions
Warranty remedies are determined on a case-by-case basis.
8. Lifetime Customer Support
Even after the warranty period has expired, we remain committed to helping our customers.
We provide ongoing support for:
- Maintenance guidance
- Repair assistance
- Replacement parts sourcing
- Manufacturer communication
Additional charges may apply for parts or services outside the warranty period.
9. Authentic Product Guarantee
Lilysuck only sells products sourced directly from authorized manufacturers and trusted factory partners.
We do not sell counterfeit products.
Our goal is to ensure that every customer receives a product that matches the specifications and features selected at the time of purchase.
10. Contact Us
If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact our customer support team.
We are committed to providing prompt and professional after-sales service for every customer.